POLICIES
The following policy is how HUSTLHER DESIGNS operates. By purchasing, you're confirming you understand & conform to the details below & all details provided on other pages of this site. For more information on the design process, please see our contact page.
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PAYMENT
To secure a service, the Client must acquire the desired service(s) through hustlherdesigns.com or make payments approved by us after inquiring. All sales are FINAL, and refunds will not be issued, unless at our discretion. When checking out, the billing and shipping address provided by the Client MUST match; otherwise, the order will be canceled. Following booking, additional fees may be invoiced based on the Client's specific requests. Deposits may apply to select services, and payment terms are non-negotiable.
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REFUNDS
Refunds will not be issued & all sales are FINAL, unless Hustlher Designs experiences a personal matter or chooses not to work with the client. If the Client is dissatisfied with a project's outcome, I will make every effort to address concerns to fix it to your desires. The client must express concerns before project completion; otherwise, an additional charge may apply for post-completion adjustments. For project-related inquiries, the Client is encouraged to reach out with 0 hesitation. Any services purchased on sale or digital download are absolutely non-refundable.
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SERVICES
All services are personally completed and delivered by Hustlher Designs. Most services are provided as digital JPG/PNG files, with no Canva, PSD, or editable files sent. Physical shipments are not offered. High-quality, professional photos are mandatory for most services or the Client can opt not to include photos for select services only, with elements still provided. Please read service descriptions for more info on photo requirements. It is the Client's responsibility to thoroughly review & understand their desired service(s)'s requirements & what it may include before purchasing. Hustlher Designs is not liable for confusion or mistakes after the order submission.
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TURNAROUND TIME
Turnaround time is only an estimate & varies for each service. Our turnaround time is subject to change as Hustlher Designs expands. The time starts when the Client submits all necessary information, not at the time of booking. Please keep in mind, project times differ, and clients should closely consider Hustlher Designs business days, hours, as well as attending of other Clients.
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DESIGN FORMS
Clients are required to complete design forms to help the design process go smoother. Projects will be evaluated upon correct submission and approval of the form by Hustlher Designs. The Client must consent to Hustlher Designs representing their brand/business and using provided photos. It is crucial to respond appropriately to each prompt in every form. Freestyle options are also offered, email if this is something you desire. Clients failing to complete the form within 1 week, without notice, will have their project rescheduled and delayed or completely cancelled.
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DRAFTS+REVISIONS
Drafts bearing Hustlher Designs watermark, are based on client-provided information. Clients have up to 3 free revisions depending on their service or what's being requested, with each additional revision incurring an $8 fee. Significant changes, such as majority of the project, is considered a redesign and carry an additional $30 charge. Clients may have a maximum of 6 revisions & only 1 redesign. Following the redesign, Clients may request 1 revision only. After the Client is unable to request more revisions, they must choose a previous revision as their final design.